IT Support Specialist
2 weeks ago
About Onyx-Conseil
Onyx-Conseil is an international company seeking a skilled Application Support Analyst to join its team. As a leading provider of IT solutions, we offer a dynamic and challenging work environment with opportunities for growth and professional development.Salary Information
$60,000 - $80,000 per annum, depending on experienceJob Description
The successful candidate will provide 2nd and 3rd line support for our application portfolio, monitoring system performance and taking action to prevent problems. This role requires strong technical skills, excellent communication abilities, and the ability to work independently with minimal supervision.
- Provide 2nd and 3rd line support for the Client's application portfolio.
- Monitor application systems, identifying performance trends and taking action when necessary to prevent problems.
- Own application/system documentation and the data repository that holds that information (i.e., SharePoint).
Requirements
To be considered for this position, candidates must have:
- Proven experience working in 1st and 2nd line support roles.
- Experience of working with ITIL processes within an organization, in particular, incident, request, change, and problem management.
- Ability to work on own initiative and with minimal supervision.
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