Client Service Coordinator, Asset Management

3 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom SUEZ Full time
Key Responsibilities

We are seeking a skilled Client Service Administrator to join our team at SUEZ. As a key member of our customer service team, you will be responsible for proactively managing the 'customer at risk' process, ensuring timely resolutions and retention through service amendments, re-negotiations with clients and internal stakeholders.

You will be responsible for recording and maintaining all potential customer at risk branch churn, identifying and reporting any trends that may be developing. Additionally, you will promote our services, support the retentions team during upselling campaigns, and liaise with functional departments that may impact customer relations/retention.

As a Client Service Administrator, you will be responsible for recognizing where customers may be at risk and upselling opportunities within the regional portfolio. You will also manage the three-month handover of accounts from FSE to the retentions team and keep up to date with current costs and prices required for collection services.

By coordinating regular contact with the customer through newsletters and territory management, you will strengthen the relationship with SUEZ and ensure that our customers receive a standard of service that goes above and beyond.

We are committed to the efficient and sustainable management of resources around the globe, and we believe that our customers deserve the best possible service. As a Client Service Administrator, you will play a critical role in achieving this goal.

We offer a range of benefits and rewards to our employees, including development opportunities and a supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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