Customer Experience Manager

3 weeks ago


Hexham, Northumberland, United Kingdom Crew Clothing Full time
Assistant Manager - Hexham Job Description

We are looking for a skilled and experienced Assistant Manager to join our Hexham store team. In this role, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining visual merchandising standards. If you have retail management experience and excellent leadership skills, we encourage you to apply.

Estimated Salary: £22,000 - £32,000 per annum.

About the Role:
This role involves assisting the manager in driving consistent improvement to sales, KPIs, and other areas of measured success. You will help recruit, retain, motivate, and develop the team to drive store success. You will also maintain exceptional visual merchandising standards and create a shopping experience that delights customers.

Key Responsibilities:
  • Drive sales growth by demonstrating passion for the product and the brand
  • Provide accurate product information to customers, including features and benefits and stock availability
  • Promote multi-channel shopping options to ensure maximum customer satisfaction
  • Create a welcoming atmosphere for customers
  • Process sales transactions efficiently and in line with company guidelines
  • Show flexibility to meet the needs of the store

Required Skills and Qualifications:

  • Customer service focused
  • Good communication skills
  • Experience in retail industry

Benefits:

  • Uniform Contribution: We offer a uniform contribution to keep up with the latest styles.
  • Future-Focused Pension Plan: Our comprehensive pension plan provides peace of mind for your future.
  • Rewarding Referral Program: Get rewarded for referring friends and contributing to our team's growth.
  • Comprehensive Professional Development: Develop your skills and reach your full potential.
  • Empowering Work Environment: Thrive in our supportive culture that celebrates your achievements.


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