Optimisation Expert
2 days ago
Harnham is seeking an experienced professional to lead its customer insights efforts. As an Insights and Experience Manager, you will be responsible for driving end-to-end customer experience optimisation initiatives.
The successful candidate will have strong analytical skills, with the ability to interpret complex data sets and develop actionable recommendations. They will also possess excellent communication and stakeholder management skills.
About the Role:
- Lead a team focused on customer experience optimisation
- Analyse data from various sources to inform customer experience improvements
- Develop and implement strategies to enhance customer advocacy and loyalty
Key Requirements:
- Strong experience in customer insights and analysis
- Proven leadership and stakeholder management skills
- Ability to communicate complex ideas effectively
Compensation:
- A competitive salary of £69,000 per annum, based on experience
Application Process:
Please submit your CV through our website.
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