Restaurant Operations Manager
9 hours ago
As a Front of House Supervisor with Interaction - Northampton, you will be responsible for leading a team of staff in providing excellent customer service and ensuring the smooth operation of our dining room. This is an exciting opportunity to join a friendly and well-established team where you can grow your career.
About the Role
We are looking for a passionate and professional individual to take on this key role. The successful candidate will have experience in leading a team, possess excellent communication and customer service skills, and be able to work off their own initiative. In return, we offer a lucrative basic salary, overtime opportunities, and a chance to develop your career within our company.
Duties and Responsibilities
The Front of House Supervisor will be responsible for:
• Safeguarding issues, reporting, and escalating to your line manager
• Company requirements for fire, safety, health, and hygiene
• Accident and near miss reporting
• Basic food prep, food production, and food service
• Digital screen menus
• Taking a lead on team briefings
• Training staff on food allergens and food safety, liaising directly with Chef
• Customer enquiries and customer service, liaising with Chef and line manager
• Service equipment and accompaniments are stocked in the dining room
• Keeping good timekeeping during food service in line with company policy
• Reporting menu or stock shortages to Chef and line manager
• Following daily cleaning schedules ensuring staff keep the dining room clean and hygienic
• Keeping all folders up to date with menus, allergen records, health and safety, etc
• Removal of food waste, ensuring weights and tray counts are recorded
• Stock take, stock labelling, stock rotation. Keeping an eye on quality and quantity
• Support with the cleaning of the kitchen including pot wash
• Completion of closing checklist, ensure security such as doors and windows are locked and secure. Take responsibility for the alarm system
• Be in attendance to all training sessions, e-learning, and meetings
• Actively ascertain customer feedback and reporting back to line manager
Requirements
To be considered for this role, you will need to have:
• Passionate, friendly, approachable, honest, professional, flexible, adaptable, presentable qualities
• Excellent communication and customer service skills
• Team player with a can-do attitude
• Ability to work off your own initiative
• In-date enhanced DBS certificate dated within the last 3 years
• Experience in leading a team of Front of House staff
• High volume, high quality experience within a catering environment
• History of being a Team Leader or Supervisor or Manager of a small team within a catering and hospitality environment
What We Offer
We offer a range of benefits and perks, including a competitive salary, overtime opportunities, and a chance to develop your career within our company. As a member of our team, you will have access to ongoing training and development opportunities, as well as a range of employee benefits and rewards.
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