Senior Pension Administrator

1 week ago


Bristol, Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time £26,000
Job Summary

We are looking for a skilled individual to take on the role of Senior Customer Service Co-ordinator. As the first point of contact for members with queries regarding their benefits held within the pension scheme, you will be responsible for fielding incoming questions via telephone calls and other customer contact channels.

Main Responsibilities
  • Field queries and provide accurate information to members
  • Acknowledge complaints and keep members updated
  • Ensure compliance with regulatory guidelines and company policies
Requirements
  • Previous customer service experience in a professional services or insurance environment
  • Strong understanding of pension administration processes
  • Excellent communication and problem-solving skills


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