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Client Service Team Leader

2 months ago

Bridgend, Bridgend county borough, United Kingdom Cavendish Maine Full time
About the Role

Cavendish Maine is seeking an experienced Client Service Team Leader to lead, train, and support a team of client service professionals in delivering best-in-class service to commercial clients.

This is a rare opportunity for a seasoned professional to develop the skills and expertise of an existing team, handling larger and more complex commercial clients.

Key Responsibilities
  • Ensure the delivery of high-quality, innovative client service relating to a broad range of personal and commercial insurance products.
  • Coach, develop, and performance manage the team, ensuring personal development plan objectives are in place.
  • Attract, develop, and retain talented individuals in line with business plans.
  • Build and maintain a strong understanding of products and offerings.
  • Assist in driving change through the business, allocating resources where necessary.
  • Liaise with staff to ensure business transactions with clients are handled in a compliant and robust way.
Requirements
  • Experience working within a commercial insurance environment in a comparable role.
  • Management experience is desirable, but the willingness to train and support is essential.
  • Solid understanding of insurance market dynamics.
  • Good influencing, listening, and communication skills.
What We Offer
  • Salary: Up to £50,000 + Market Leading Bonus and Benefits.
  • Flexible working arrangements to suit the individual.
  • 30 days holiday.
  • Excellent pension.
  • Healthcare.
  • Childcare vouchers.