Administrative Support Specialist

1 day ago


Northampton, Northamptonshire, United Kingdom IDEAL PERSONNEL Full time

IDEAL PERSONNEL is seeking an experienced Receptionist/Administrator to join their team on a full-time, permanent basis. Located in Northampton, this role offers a competitive salary.

The successful candidate will be responsible for providing exceptional customer service, ensuring client satisfaction by building good relationships through proactive communication, excellent service delivery, and timely resolutions.

About the Role
  • Greet clients and visitors face-to-face, providing support and advising colleagues as needed.
  • Answer all telephone calls via Microsoft Teams, directing calls to their destination without delay.
  • Manage the enquiries email inbox, dealing with enquiries in a timely manner and passing them to the appropriate person.
  • Maintain meeting rooms and the reception area, ensuring they are clean and tidy at all times.
  • Carry out general administration responsibilities as required by your manager.
  • Monitor visitors/deliveries to the office, alerting the Branch Manager of any concerns.
  • Ensure all accidents are accurately recorded in the 'Accident Book' and inform the Facilities Manager of any incidents.
Requirements
  • Experience working as a receptionist in a customer-facing role with administration experience.
  • Good customer service experience, with a willingness to go the extra mile to help clients and visitors.
  • A good knowledge of IT and telephony systems, particularly Microsoft Teams.
  • A willingness to attend the Milton Keynes office on ad hoc occasions.
  • Hold a full, clean UK driving licence and have own transport.


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