Service Coordinator
3 weeks ago
We are seeking a highly organized and detail-oriented Service Administrator to join our team at FAFS Fire & Security. As a Service Administrator, you will play a vital role in coordinating and supporting the administrative functions of our service department.
Key Responsibilities:- Coordinate service appointments and ensure efficient service operations
- Maintain accurate service records, including work orders, service reports, and customer details
- Assist with invoicing customers for services rendered and ensure accuracy of billing information
- Track and report on service team performance, including service completion times and customer satisfaction
- Provide general administrative support to the service team, including preparing reports and assisting with customer complaints or issues
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite and service management software
- Ability to work independently and as part of a team
- High attention to detail and strong problem-solving skills
- Basic Salary – up to £23,000 per annum
- Royal London Pension
- Life Assurance 4x Salary
- 25 Days Paid Holidays plus Bank Holidays
- Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Development and progression opportunities
At FAFS Fire & Security, we value diversity and inclusion in the workplace. We strive to create a culture where all employees feel valued and supported. If you are a motivated and organized individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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