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Clerical Officer

1 month ago

Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

About the Role

The Clerical Officer will provide frontline welcome, support, information, and signposting to patients being treated and living with a cancer diagnosis, as well as patients who have non-malignant blood conditions.

The role will involve working in an office-based environment, booking appointments, and managing telephone systems. The Clerical Officer will also work closely with other admin teams, including treatment booking teams, clinic coordinators, medical secretaries, nurse specialist support teams, and MDT coordinators.

Main Responsibilities

  • To welcome patients to the department, ensuring that patient information held is correct and that the attendance is recorded on Medway/Mosaiq.
  • Liaise with patients, wards, clinical staff, GPs, and Trust support staff in person, via telephone, and email as and when necessary.
  • Escalate patient queries, capacity problems, and general issues to the role's line manager or relevant clinical staff as appropriate.
  • To be a point of contact for 'Outpatient' and 'Treatment Bookings' telephone calls into the department.
  • To carry out associated clerical duties, for example, call handling, outcoming clinic appointments, booking bloods, managing the team inbox, and covering outpatient reception desks.
  • Keep patient information materials up to date and attend appropriate meetings as required by the role's line manager.

About Us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.

UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond. As a forward-thinking multi-award-winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.

Requirements

  • Excellent/professional telephone manner
  • Flexible approach to duties
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Proven good organisational skills
  • Good IT skills including Microsoft packages
  • Confidence to handle difficult conversations with patients, relatives, and carers
  • Attention to detail
  • Ability to work effectively in a busy team, adjust to change, and motivate others
  • Ability to work independently and as part of a team

Qualifications and Training

  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths