Chinese Language Support Specialist
2 weeks ago
The successful candidate will join our Asian Customer Service team to support the Company's operation at our offices based in Stoke-on-Trent. We are looking for a highly motivated individual who is passionate about delivering high-quality service while working in a fast-paced, rewarding environment with fantastic opportunities for progression.
Main Responsibilities
* Assisting our global customer base via Live Chat, telephone and email.
* Supporting customers with a wide variety of account queries including payment, login, verification and bet queries.
Requirements
* Fluent in Mandarin with excellent written Chinese communication skills.
* Ability to speak Cantonese is an advantage but not essential.
* Good verbal and written communication skills in English.
* Passion for delivering outstanding customer service.
* Ability to problem solve and work effectively in a fast-paced environment.
What We Offer
* A competitive salary: £22,000 - £28,000 per annum (dependent on experience).
* The opportunity to work in a dynamic and rewarding environment with opportunities for progression.
* Eligibility to participate in the Company's hybrid working policy, allowing you to work up to three shifts from home.
* Access to comprehensive training and development programs to enhance your skills and knowledge.
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