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IT Support Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Brilliant Computers Full time
Job Description

**Job Summary:**

We are seeking a highly skilled IT Support Specialist to join our team at Brilliant Computers. The successful candidate will be responsible for providing technical support and troubleshooting for desktops, printers, laptops, and other computer peripherals.

Key Responsibilities:

  • Install and configure computer hardware and software systems
  • Troubleshoot and resolve technical issues with desktops, printers, laptops, and other computer peripherals
  • Provide technical support and assistance to end-users
  • Perform smart hand activities under instruction-based activities at sites and from remote teams
  • Lift and move computer equipment weighing up to 50Lbs
  • Expert in desk-side support and PC break/fix, including basic administration of Windows O/S and MAC OS
  • Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
  • Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels
  • Troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting and resolving issues related to end-user network cabling
  • Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals
  • Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN, and others

Requirements:

  • Excellent written and oral communication skills with clients and management, as well as people skills
  • Ability to work with deadlines and complete tasks on time
  • Takes proactive ownership and works with a sense of urgency
  • Bilingual (English & Local B2)

Preferred Qualifications:

  • Experience of ticketing tools (ServiceNow / Remedy etc.)

Equipment and Software:

  • Console cable for CISCO and Silver Peak
  • Full Internet-ready mobile
  • Noise Cancellation headsets
  • Team Viewer, MSTeams, Putty, Remote connection software, Admin Access of the Laptop
  • RJ45 port on Laptop