Head of Quality Assurance
4 weeks ago
Job Summary
We are seeking a highly skilled Quality Management Lead to join our team at Allianz. As a key member of our operations, you will play a vital role in ensuring the quality of our services meets the highest standards.
Key Responsibilities
- Develop and implement quality strategies to drive business growth and customer satisfaction.
- Lead the quality function, ensuring compliance with regulatory requirements and industry standards.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Establish and monitor quality key performance indicators (KPIs) to measure team performance.
- Provide leadership and guidance to direct reports, fostering a culture of excellence and continuous improvement.
Requirements
- Proven experience in quality leadership, preferably in General Insurance or Retail Financial Services.
- Knowledge of FCA policies and regulations, including Consumer Duty and Treating Customers Fairly.
- Hands-on experience with framework design and implementation.
- Excellent leadership, communication, and interpersonal skills.
- Results-oriented with the ability to plan and deliver against project deadlines.
What We Offer
At Allianz, we offer a comprehensive benefits package, including excellent training and development opportunities, competitive annual leave, and a company pension scheme. We also provide access to a range of discounts on Allianz products and services.
About Allianz
We are a leading provider of insurance and financial services, dedicated to delivering exceptional customer experiences. Our team is passionate about achieving excellence through learning and continuous improvement.
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