Head of Quality Assurance

4 weeks ago


Croydon, United Kingdom Allianz Full time

Job Summary

We are seeking a highly skilled Quality Management Lead to join our team at Allianz. As a key member of our operations, you will play a vital role in ensuring the quality of our services meets the highest standards.

Key Responsibilities

  • Develop and implement quality strategies to drive business growth and customer satisfaction.
  • Lead the quality function, ensuring compliance with regulatory requirements and industry standards.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Establish and monitor quality key performance indicators (KPIs) to measure team performance.
  • Provide leadership and guidance to direct reports, fostering a culture of excellence and continuous improvement.

Requirements

  • Proven experience in quality leadership, preferably in General Insurance or Retail Financial Services.
  • Knowledge of FCA policies and regulations, including Consumer Duty and Treating Customers Fairly.
  • Hands-on experience with framework design and implementation.
  • Excellent leadership, communication, and interpersonal skills.
  • Results-oriented with the ability to plan and deliver against project deadlines.

What We Offer

At Allianz, we offer a comprehensive benefits package, including excellent training and development opportunities, competitive annual leave, and a company pension scheme. We also provide access to a range of discounts on Allianz products and services.

About Allianz

We are a leading provider of insurance and financial services, dedicated to delivering exceptional customer experiences. Our team is passionate about achieving excellence through learning and continuous improvement.



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