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Sales Support Specialist

2 months ago

Brackley, Northamptonshire, United Kingdom ePac Flexible Packaging France Full time
About the Role

We are seeking a highly skilled Sales Support Specialist to join our team at ePac Flexible Packaging France. As a Sales Support Specialist, you will play a critical role in providing exceptional customer service and supporting our customers throughout the UK and Europe.

Key Responsibilities
  • Manage customer jobs from order approval to finished product, including all front office and production aspects.
  • Provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs.
  • Communicate effectively with team members within the customer service department.
  • Assist in estimating for customers, creating and approving job tickets for the shop floor, and communicating with customers on updates for projected timelines for projects.
  • Manage trouble-shooting of emergency orders for customers, participate in meetings with production staff and front office staff, and enter Customer Orders in ERP system (Microsoft PrintVis).
  • Raise Customer Prepayment Invoices from the order in ERP system, utilize Salesforce to manage communications with sales team, customers and management, and follow up on all customer transactions in a timely manner.
  • Ensure CAR's are created by quality department and communicated to customer, provide timely and accurate information to incoming customer order status and product knowledge requests, and process customer orders/changes/returns according to established department policies and procedures.
  • Work closely with the credit department to resolve disputed credit items, provide timely feedback to internal team members regarding service failures or customer concerns, and partner with the sales team to meet and exceed customer's service expectations.
Requirements
  • Proven experience within a customer service-related field.
  • Experience working in a manufacturing environment.
  • Computer data-entry experience.
  • Excellent customer service via phone, email and in person.
  • Pre-press and pre-press workflow knowledge a plus.
  • Knowledge of estimates and customer expectation a plus.
  • Excellent time management skills.
  • Basic IT structure knowledge.
  • Knowledge of a web to print order system a plus.
  • Must be deadline driven and have a sense of urgency.
  • Must be adaptable and flexible.
  • Must have a great customer focus and be action oriented.
  • Should have experience in Word, Excel and Google Suites.
About ePac Flexible Packaging France

ePac Flexible Packaging France provides digitally printed flexible packaging. We offer our customers fast and easy access to custom flexible packaging, with a mission to help small brands obtain big brand presence. We are technology driven and solution centred.

Our core values are;

  • Provide exceptional customer service.
  • Help our customers grow.
  • Support the communities and local businesses we serve.
  • Develop sustainable solutions.