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Sales Support Specialist

1 month ago

Brackley, Northamptonshire, United Kingdom ePac Flexible Packaging France Full time

About the Role:

We are seeking a highly skilled Sales Support Specialist to join our team at ePac Flexible Packaging France. As a Sales Support Specialist, you will be responsible for managing customer jobs from order approval to finished product, including all front office and production aspects.

Key Responsibilities:

  • Assist in estimating for customers
  • Create and approve job tickets for the shop floor
  • Assist plant manager with any emergency problems
  • Communicate with customers on updates for projected timelines for projects
  • Manage trouble-shooting of emergency orders for customers
  • Participate in meetings with production staff and front office staff
  • Enter Customer Orders in ERP system (Microsoft PrintVis)
  • Raise Customer Prepayment Invoices from the order in ERP system
  • Utilise Salesforce to manage communications with sales team, customers and management
  • Follow up on all customer transactions in a timely manner
  • Insure CAR's are created by quality department and communicated to customer
  • Provide timely and accurate information to incoming customer order status and product knowledge requests.
  • Process customer orders/changes/returns according to established department policies and procedures.
  • Work closely with the credit department to resolve disputed credit items.
  • Provide timely feedback to internal team members regarding service failures or customer concerns.
  • Partner with the sales team to meet and exceed customer's service expectations.

Requirements:

  • Proven experience within a customer service-related field
  • Experience working in a manufacturing environment
  • Computer data-entry experience

About ePac Flexible Packaging France:

ePac Flexible Packaging France is a leading provider of digitally printed flexible packaging. We offer our customers fast and easy access to custom flexible packaging, with a mission to help small brands obtain big brand presence. We are technology driven and solution centred.

Our Core Values:

  • Provide exceptional customer service
  • Help our customers grow
  • Support the communities and local businesses we serve
  • Develop sustainable solutions