Customer Support Expert

2 weeks ago


NewportonTay, Fife, United Kingdom EE Full time

About the Role

We are seeking a highly skilled and motivated Customer Support Expert to join our Home Connections Team in Dundee. As a key member of our team, you will be responsible for providing exceptional customer service to new customers, guiding them through the process of getting their products and services connected.

Key Responsibilities

  • Provide excellent customer service via phone, ensuring customers have a positive experience when joining EE.
  • Address initial queries around in-home setup or first bills, resolving any issues promptly.
  • Work closely with colleagues to ensure seamless customer onboarding.

What You'll Need

To succeed in this role, you'll need:

  • Natural helpfulness and a calm demeanor.
  • Ability to build relationships and communicate effectively.
  • A flexible approach to work, with the ability to schedule your own breaks and bank time.

Benefits

  • A competitive starting salary of £25,267 (Pro Rata) plus bonus.
  • Online GP – giving you access to a GP 24/7 for both you and your immediate family.
  • Market-leading paid carer's leave and family leave policies.
  • Huge discounts on EE & BT products.
  • Support in carving your own career path.
  • Season Ticket Travel Loan and volunteering days.
  • Optional Private Healthcare and Dental.

About Us

EE is a leading telecommunications company committed to delivering exceptional customer experiences. We're passionate about developing our people and offer a supportive environment to help you grow your career.


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