Resident Engagement Officer

19 hours ago


Watford, Hertfordshire, United Kingdom Howells Solutions Limited Full time

Howells Solutions Limited is seeking a highly motivated and organized Resident Liaison Officer to join our team in Buckinghamshire/North London.

The ideal candidate will have experience in working with residents, providing information and support during refurbishment, maintenance, and major works programmes.

This role involves developing positive relationships with residents, preventing and limiting dissatisfaction, resolving complaints and queries quickly and efficiently.

Key Responsibilities include:

  • Working on planned maintenance projects
  • Decent Homes programme experience
  • Full clean driving licence with own vehicle
  • Pre-entry visits and company inductions
  • Collecting tenancy agreement/approval forms
  • Visiting tenants in their homes and advising them on when and what work is being carried out
  • Acting as the main point of contact and dealing with any problems/queries that the tenant may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Visiting properties that are being refurbished with potential tenants and advising them on the process

The salary for this role is approximately £30,000 + company van and fuel card.



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