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Front of House Ambassador

2 months ago

Witham, United Kingdom Securitas Security Services Full time
About the Role

We are seeking a highly skilled and experienced Front of House Ambassador to join our team at Securitas Security Services. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a safe and secure environment for our clients and their staff.

Key Responsibilities
  • Meet and greet all staff, visitors, and contractors in a professional and personable manner
  • Create access passes and manage fire alarm activations
  • Deliver a consistently high-end customer-focused experience and embody a high-performance approach
  • Internal patrols of the building and manage deliveries
  • Work closely with client contacts to ensure the office and/or front of house environment is a great place to visit and work
  • Assist in emergency situations and provide timely and accurate information
  • Administrative duties, switchboard, mail management, and alarm monitoring
  • Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity, and culture of both
Essential Skills
  • Highest quality personal appearance and flexible, professional approach
  • Outstanding written, verbal, and oral communication skills and customer-oriented with a passion for high-level service
  • Working knowledge of administrative computer packages and polite, proactive, and genuinely helpful
  • Punctual and trustworthy, able to use initiative and highly adaptable
  • Experienced in Customer Service, Front of House, Concierge, Hosting, or Customer-facing role and demonstrate the values of integrity, vigilance, and helpfulness
Benefits
  • Health and wellbeing initiatives, company pension, and life assurance scheme
  • Discounted gym memberships, wellness advice and support, and dental and physical health plans
  • Lifestyle benefits, cycle to work scheme, car lease and new car purchasing schemes, and discounts on high street brands and online shopping
  • Learning and development opportunities, support with further education, and 100's of eLearning courses
  • Giving back initiatives, payroll giving, and working with charities and supporting local community initiatives