Technical Support and Sales Professional

1 week ago


Tonbridge, United Kingdom Brook Street UK Full time
A Career-Oriented Opportunity

The successful candidate will have a Technical Helpdesk/Technical Product support background or similar. You must be a strong communicator as you will be providing support/guidance/step-by-step help over the phone, preparing quotes, upselling additional products where needed and completing technical suitability checks.

Your duties will include:
- All aspects of support for customers regarding their Digital products
- Assisting clients with resolving issues or concerns
- Implementing digital products
- Creating how-to guides and videos
- Courtesy calls to customers ensuring all is running well
- Reporting on product performance
- Preparing quotes
- Problem solving and looking at new solutions that may be better suited for customers

This role is very varied, interesting and progressive but you must have a strong technical/customer service/analytical mind.

Based on the job requirements and location, the estimated salary range for this position is £28,000 - £30,000 per annum, plus potential for a quarterly performance-related bonus.
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