Duty Manager Lead

2 weeks ago


Blackpool, Blackpool, United Kingdom RBH Full time
About the Role

We are seeking a highly motivated Duty Manager to join our team at The Imperial Hotel Blackpool. As a key member of our operations team, you will play a critical role in delivering exceptional guest experiences and ensuring seamless hotel operations.

Key responsibilities include:

  • Maintaining high standards of guest care through efficient and friendly service
  • Liaising with department heads to drive continuous improvement
  • Maintaining thorough knowledge of hotel policies, room rates, and VIP information
  • Supporting food and beverage departments during events and conferences
  • Reviewing team performance and behavior

About You

To succeed in this role, you will need strong leadership, management, communication, and organisational skills. Previous experience in a similar-sized operation is essential, including front-of-house, F&B, weddings, conferences, and banqueting.

You will be an enthusiastic individual who can offer a warm welcome to all guests, with a passion for delivering exceptional service. Our ideal candidate will be people-focused, with attention to detail and the ability to lead from the front.

What We Offer

We provide a comprehensive benefits package, including discounted hotel room rates, extra days off for your birthday, flexible working arrangements, pension, and free meals on duty saving over £1000 per year. Learn more about our employee benefits video.

Equal Opportunities

We are an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture. If you require reasonable adjustments, please contact us.



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