Process Improvement Manager Lead

6 days ago

Blackpool, Blackpool, United Kingdom Ipsum Full time

We are committed to supporting and developing our people to achieve their full potential. As a fast-growing ambitious business, we can offer our people opportunities to acquire a wide range of skills and gain broad and varied experience to enable them to progress in their career.

Our business is the UK's Utility sector is ever evolving and expanding to meet increasing customer requirements. Our vision is to be the leading customer service focused provider of specialist utility and infrastructure solutions, operating on both public and private networks.

The salary for this role is estimated at £65,000 per year, taking into account the job description and location. This is a competitive salary that reflects the importance of this position within our company.

About the Role:

  • This is a challenging and rewarding role that requires a strong team player with excellent communication skills.
  • As a key member of our Project Management Office (PMO), you will play a vital role in defining and maintaining project management standards and practices.
  • You will be responsible for stakeholder and project management, risk management, resource allocation, standardisation & governance, reporting and communication, performance monitoring, knowledge management, project portfolio management, change management, continuous improvement, and championing our Ipsum Way.

Key Responsibilities:

  1. Stakeholder and project management - including definition, approach, facilitation, documentation and successful completion of complex agile projects.
  2. Risk Management - assess and manage risks associated with projects and programs. Maintain risk data, facilitate risk assessments, and provide guidance on mitigation.
  3. Resource Allocation - manage resource allocation across projects, ensuring that the right people are assigned to the right projects at the right time.
  4. Standardisation & Governance - establish standardised project management processes, methodologies, and templates. Ensure that projects adhere to our standards, which helps improve consistency and reduces the risk of project failure.
  5. Reporting and Communication - provide regular reporting to senior management and stakeholders about project and programme progress, status, and key performance metrics.
  6. Performance Monitoring - track project and programme performance through key performance indicators (KPIs) and metrics. This allows for timely identification of issues and deviations from the plan, enabling corrective actions to be taken.
  7. Knowledge management – look to establish knowledge warehouses to capture and share best practices, lessons learned, and historical project data.
  8. Project Portfolio Management - prioritise and select projects and programmes that align with our strategic objectives. Using business case and return on investment (ROI) decision gates to make informed decisions about which projects to pursue, ensuring we select the most appropriate improvement tool 'in the box'.
  9. Change Management - facilitate change management by ensuring that changes introduced through projects and programs are effectively communicated, understood, and adopted.
  10. Continuous Improvement - identifying areas for process improvement and implementing changes to enhance the efficiency and effectiveness of our processes and practices.
  11. Champion the Ipsum Way - Utilising the Agile Sprint methodology, plan to breakdown the Ipsum Way process into weekly sprints with deliverable outputs.
  12. Integration of new acquisitions & transitioning into the Ipsum Operating Model - By learning from our IP-T (OTL) experiences, develop a 'playbook' which could be utilised for all new acquisitions. That includes feedback to the various Steer Co's on progress, Issues, and areas needing support and attention.
  13. Business Transformation and Development - Using the team to design new projects which would deliver transformational changes to Ipsum.
  14. Stewardship of the Full Potential Plan (FPP) - Taking the lead role in the development of our Full Potential Plan by working with members of the ELT. Monitoring completion rates, successes and areas where more focus is needed, working with the team to find solutions including routine communication with the CEO and 3rd party investors where necessary.
  15. Project Delivery of IpsumLive Jobs - Embedding and optimising the full potential of IpsumLive Jobs, including the scheduling and commercial module, vehicle and plant module, SHEQ module and timesheet module. Utilising the dashboard elements within IL-J during the ELT weekly session, holding the ELT heads to account to focus the delivery teams on the data driven within the system.
  16. Project Delivery of IpsumLive Assets
  17. Centralisation of non-geographically necessary shared service tasks - Investigate opportunities to centralise duplicated roles into a single location. Once identified and agreed, delivering those changes without negatively impacting the operations of the business.
  18. Draft up Departmental responsibilities, scope of operation, and expected deliverables
  19. Stewardship of the Competency system and administration across divisions
  20. Removal of any unclear lines of responsibilities within our structure or processes -Clearing out unclear lines of responsibilities to minimise cross overs of accountabilities through process mapping to understand where cross business, cross divisions synergies exist.
  21. Look to design a framework in how and when we should communicate with all employees/stakeholders - Design, develop and embed a communications plan which serves to inform individuals how we should communicate, when we should communicate, to whom we should communicate and what to use in terms of the methods/martials.

About You:

  • PRINCE2 Practitioner/ APM Project Manager Qualification (APMP) or similar
  • Full UK driving licence
  • Experience of reporting, providing business analysis to influence data-driven decision making
  • Familiarity with Agile project management, Lean Six Sigma or similar.
  • Excellent Microsoft Office skills.
  • Excellent communication skills, both written and verbal.
  • A thorough approach to tackling problems and the ability to work methodically.
  • Time management and the ability to prioritise workload and meet deadlines.
  • A strong team player.
  • Good organisational skills and attention to detail.
  • Ability to work effectively at pace, make decisions in the face of competing priorities, and remain calm and resilient under pressure.
  • Strong interpersonal skills, and the ability to develop effective relationships with a wide range of stakeholders.
  • Experience managing complex projects with multiple stakeholders.
  • A proactive approach and passion for continuous improvement, with an appetite to work with others to simplify processes and increase efficiency.

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