Patient Coordinator

2 weeks ago

Knottingley, Wakefield, United Kingdom Ash Grove Medical Centre Full time
Job Summary

Ash Grove Medical Centre is seeking a highly motivated and enthusiastic Patient Coordinator to join our team. As a key member of our front desk team, you will provide excellent service to our patients, working closely with our clinical and non-clinical staff to ensure the highest standards of care.

Main Duties and Responsibilities
  • Ensure confidentiality is maintained at all times.
  • Receive incoming calls, emails, and online requests from patients, dealing with enquiries and booking appointments.
  • Care navigate patients to the most appropriate service, recording messages and passing them on to the relevant doctor.
  • Take requests for home visits and contact patients via telephone, text, email, or letter to arrange follow-ups as requested by clinicians or management.
  • Receive patients at the reception front desk, marking their arrival on the computer, making appointments, handing out prescriptions, and dealing with any queries that may arise.
  • Carry out partner instructions and requests, and cover colleagues' annual leave and sickness.
  • Accept specimen samples at the reception desk, register new and temporary patients, and maintain a smart appearance.
  • Be conversant with and adhere to all written guidelines and protocols, including the health and safety manual, in-house complaints procedure, and fire alarm procedure.
Organisational and Statutory Requirements

The post holder must be aware of the responsibility placed on them under the Health & Safety Act 1974 and ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients, and visitors.

All employees should understand that it is their personal responsibility to comply with all other organisational and statutory requirements, including confidentiality, equal opportunities, child protection, and the in-house complaints procedure.

Person Specification

Qualifications

Essential

  • GCSE grade 9-4 (A-C) in English and Maths

Desirable

  • Business/Administrative Qualification

Experience

Essential

  • Experience of working within a team

Desirable

  • Experience of working in a GP Practice
  • Knowledge of primary care

Knowledge and Skills

Essential

  • Polite, confident, flexible, and cooperative
  • Excellent interpersonal, verbal, and written communication skills
  • Motivated and forward-thinking

Desirable

  • Ability to be self-motivated
  • Experience of SystmOne/Ardens

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