Senior Telephony Fulfilment Manager
4 weeks ago
We are looking for a highly motivated and experienced Senior Telephony Fulfilment Manager to join our team. As a key member of our operations team, you will be responsible for managing a team of Digital Experience Service Advisors and ensuring they deliver exceptional customer service via voice and chat platforms.
Job SummaryThe successful candidate will have a proven track record of leading high-performing teams and delivering business results. They will also have excellent leadership, communication, and problem-solving skills.
Key Responsibilities- Lead a team of Digital Experience Service Advisors to achieve high levels of customer satisfaction and retention.
- Develop and implement strategies to improve operational efficiency and reduce costs.
- Work closely with cross-functional teams to drive business growth and innovation.
- A minimum of 5 years' experience in a customer-facing role or as a team leader/manager.
- Proven track record of delivering exceptional customer service and driving business results.
- Strong leadership and communication skills.
- A competitive salary of £24,800 - £31,000 per annum DOE + benefits package.
- Generous holidays and flexible working arrangements.
- Opportunities for professional development and career growth.
-
Prague Fulfillment Lead
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Amazon Full timeAbout AmazonAmazon is a world-leading e-commerce company, committed to delivering exceptional customer experiences. We are proud to offer a range of job opportunities across Europe, including in our state-of-the-art fulfillment centers in Prague.As a Zone Manager at Amazon, you will play a critical role in driving business success and delivering excellent...
-
Fulfillment Center Manager
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Amazon Full timeKey ResponsibilitiesAs an Area or Shift Manager, you will:Safeguard team member safety and ensure compliance with all applicable policies and regulations.Uphold Amazon's high standards of quality through effective training and coaching of team members.Collaborate with other managers and leaders to drive business results and achieve operational excellence.The...
-
Help Desk Technician
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Senitor Associates Full time £28,000 - £30,000About the CompanyOur clients are rapidly growing technology companies dedicated to delivering high-quality business solutions tailored to our customers' specific needs. Their services range from Managed IT and Telephony to Document Management Systems and Printers.
-
Senior Information Risk Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom National Audit Office Full timeAbout the Role:The National Audit Office is seeking a Senior IT Audit Manager to support the development of IT Audit within the organisation. The ideal candidate will have at least 5 years of IT audit experience at a managerial level, with a significant portion arising from IT audit work in support of the financial audit.Main Responsibilities:Support the IT...
-
Senior Support Specialist
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Senitor Associates Full time £28,000 - £30,000Job DescriptionSecond Line Support Engineer – Newcastle£28,500-£30,000 per annumSenitor Associates seeks a Second Line Support Engineer to join their internal IT department on a permanent basis. As a key member of the team, you will provide high-quality business solutions and exceptional technical support to our growing customer base.Duties and...
-
Senior Purchasing Manager
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greggs Full timeJob DescriptionGreggs seeks a highly skilled Senior Purchasing Manager - Food to lead the procurement of food ingredients and products, ensuring best value and compliance with corporate standards. This role involves commercial negotiations, supplier relationship management, and addressing ESG agendas while developing risk strategies for supply continuity.Key...
-
Audit Senior Professional
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Johnston Carmichael Full timeWe are seeking a highly skilled Audit Senior Professional to join our team at Johnston Carmichael. As a key member of our audit team, you will be responsible for managing day-to-day audit work, identifying and reporting issues to the Audit Manager, and ensuring that audits are completed on time and to a high standard.About the RoleComplete audit planning...
-
IT Support Specialist
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Senitor Associates Full timeJob OverviewSenior Associates is a rapidly growing technology company that delivers high-quality business solutions tailored to its customers' specific needs. Their services range from Managed IT and Telephony to Document Management Systems and Printers.About the RoleWe are seeking an enthusiastic and passionate IT support engineer to join our team and...
-
Financial Director, Statutory Accounts Lead
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hays Senior Finance Full timeCompany OverviewHays Senior Finance is a well-established organisation that provides high-quality financial services. We are committed to delivering exceptional results and building strong relationships with our clients.Your New RoleWe are seeking an experienced Chartered Accountant to join our team as Financial Director. As part of this role, you will be...
-
Senior Operations Manager
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DiverseJobsMatter Full timeAbout the RoleAt DiverseJobsMatter, we are seeking a charismatic leader to spearhead our team's success as a General Manager. Located in Newcastle, this is a leadership opportunity that awaits for someone with exceptional people skills.This role offers a unique chance to advance your career within a rapidly expanding business that prioritizes its people. We...
-
Senior Cabling Operations Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom GCU UK Ltd Full timeJob Description:Overview: GCU UK Ltd, a leading utilities and civil engineering company, is seeking an experienced Senior Cabling Operations Manager to oversee the management of cabling/splicing gangs across the Northeast of England.About the Role:Estimated Salary:** £50,000 - £65,000 per annum (dependent on experience)Job Type: Full-timeLocation:**...
-
Senior Environmental Consultant
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom oilandgas Full timeAtkinsRéalis is a leading engineering and design consultancy with expertise in responding to technically challenging infrastructure projects. Our Sustainable Land & Resource Management Practice provides support to the UK's largest infrastructure projects, including regeneration and development projects.We have an opportunity for a Senior Environmental...
-
Senior Corporate Advisor
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Azets Full timeAbout the Role:In this exciting opportunity, you will have the chance to take ownership of your portfolio with supportive guidance from your manager. You will contribute to delivering revenue and profitability targets while developing lasting client relationships.Job Description:Assist in preparing comprehensive reports, forecasts, and business plans for...
-
Senior Records Manager
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Austin Fraser Full timeAbout the JobWe are seeking a highly experienced Data Protection Lead to join our information governance team in Edinburgh. As a key member of our team, you will be responsible for leading on responding to information rights requests and fulfilling the role of the Data Protection Officer.This is a maternity cover position until August 2025, and we offer...
-
Senior Design Manager
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LTM Recruitment Specialists Ltd Full timeAre you a highly motivated and experienced Senior Design Manager looking for a new challenge?About the RoleWe are seeking a Senior Design Manager to join our team at LTM Recruitment Specialists Ltd. As a Senior Design Manager, you will be responsible for managing design related issues across multiple sectors, utilizing commercial, contractual, and technical...
-
Information Technology Support Professional
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Senitor Associates Full timeAbout This Role">We are seeking a skilled Technical Solutions Specialist to join our team and provide exceptional technical support to our clients. As the primary point of contact, you will be responsible for addressing various issues and providing ongoing support.">Key Responsibilities">Identify root causes of incidents during calls and implement first-time...
-
Senior Project Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom AECOM Full timeJob Title: Senior Project ManagerAECOM is seeking a highly skilled and experienced Senior Project Manager to lead our marine development projects in the UK and Ireland. Key Responsibilities:- Provide expertise on marine consenting and licensing regimes- Manage multidisciplinary teams across various projects- Ensure quality, project management, collaboration,...
-
IT Infrastructure Engineer
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Senitor Associates Full timeAbout the Job">This is an exciting opportunity to join our team as an Information Technology Support Professional. You will be responsible for providing exceptional technical support to our clients, serving as their primary point of contact.">Key Responsibilities">Triangulate incidents during calls to determine root causes and implement first-time fixes when...
-
Senior Audit Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom National Audit Office Full timeAbout the RoleThe National Audit Office (NAO) is seeking a highly skilled Senior Audit Manager to join our team. As a Senior Audit Manager, you will play a vital role in delivering high-quality external audit work to support effective accountability and scrutiny.As a Senior Audit Manager, you will manage engagement teams across a wide range of audits,...
-
Senior Audit Manager
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Catalyst Full time £80,000 - £90,000Job Title: Senior Audit ManagerThe Catalyst is seeking a highly skilled Senior Audit Manager to join its team in Newcastle. The ideal candidate will have substantial commercial experience and the ability to lead and manage audits and teams from planning to completion.About the Job:We are looking for an experienced audit professional to oversee our audit...