IT Infrastructure Engineer

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Senitor Associates Full time

About the Job

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This is an exciting opportunity to join our team as an Information Technology Support Professional. You will be responsible for providing exceptional technical support to our clients, serving as their primary point of contact.

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Key Responsibilities

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  • Triangulate incidents during calls to determine root causes and implement first-time fixes when possible.
  • Act as the voice of the company, providing outstanding customer service.
  • Offer ongoing support through clear verbal and written communication.
  • Log tickets in the support system and escalate issues when necessary.
  • Adhere to service level agreements for phone and email support.
  • Resolve issues promptly and efficiently.
  • Possess strong knowledge of Windows 10 and 11, with familiarity with Apple OS.
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Company Overview

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We are a technology company committed to delivering high-quality business solutions to our customers. Our services include Managed IT, Telephony, Document Management Systems, and Printers.

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Location and Salary

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This role offers a competitive salary range of £28-30K in Newcastle.



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