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Application Support Specialist
2 months ago
Job Title: Application Support Specialist
Job Summary:
We are seeking a skilled Application Support Specialist to join our Technology Solutions division as an Application Support Analyst in our Borehamwood office. As an Application Support Specialist, you will play a crucial role in providing Application Service Desk and Development support, offering 1st and 2nd line application support to internal teammates, managing support and change requests through the creation, updating, and resolution of tickets.
Key Responsibilities:
- Provide 1st and 2nd line application support for internal teammates, managing support and change requests through the creation, updating, and resolution of tickets.
- Support and maintain existing software functionality, identifying, analysing, and correcting defects within established service level agreements.
- Develop software in accordance with published standards and guidelines, including adherence to code standards and user interface design guidelines.
- Liaise with software vendor support services to ensure incidents are resolved within agreed Service Levels, escalating when required.
Requirements:
- Previous experience in a similar Application Service Desk or support role.
- Proficiency in providing 1st and 2nd line software support.
- Knowledge of software development practices, including coding standards and user interface design.
- Solid understanding of SQL or demonstrable experience of working with solutions in SQL.
- Strong communication skills and the ability to collaborate effectively within a team.
- Experience liaising with software vendor support services.
What We Offer:
- A negotiable basic salary and all the normal benefits you'd expect (Holiday, company pension etc.).
- A collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staff.
- An environment built around supporting and developing our staff with funding available for relevant professional qualifications.
