Employee Relations Specialist

1 month ago


Nuneaton, Warwickshire, United Kingdom Holland and Barrett Full time

Employee Relations Specialist

This role sits within our HR Operations team, providing a full ER case management service. Key responsibilities include partnering with the business to deliver a high-quality case management offer, overseeing ER ticket management, and providing a positive approach to dealing with employment matters.

Key Responsibilities:

  • Partner with the business to deliver a high-quality, proactive, and SLA-compliant case management offer on ER issues.
  • Oversee the day-to-day management of ER tickets to ensure tasks are completed within agreed SLAs.
  • Provide a positive and proactive approach to dealing with employment matters, helping to build the reputation of the People Services function and relationships across all areas of the business.
  • Maintain accurate records of ER cases across relevant systems to allow data and trend analysis to be conducted across business areas.
  • Provide the business with pragmatic and commercial-based options while considering legal risks.
  • Liaise with various stakeholders both internally and externally, including line managers, ACAS, employee representatives, and solicitors, about ongoing cases.
  • Produce accurate and well-written communications, including invite and outcome letters.
  • Support the delivery of ER training across the business to upskill line managers.
  • Keep up to date with current and future employment legislation, adapt where needed, and communicate updates where needed.
  • Create and review new policies and templates in line with employment legislation.

Location: Based in Nuneaton, this role operates under a hybrid model with 2-3 days a week on-site, supporting flexibility and productivity.

The Person:

  • Previous experience in a HR role, with a good level of experience and understanding of ER.
  • CIPD qualified to a minimum of level 3.
  • Experience of managing a high volume of case management.
  • Excellent stakeholder management experience.
  • Proficient in MS Office programs.
  • Knowledge of ROI employment legislation would be advantageous.

What We Offer:

  • H&B Employee Discount - 25%.
  • Pension company contribution.
  • Exclusive benefits, free advice, and savings from a range of retailers and providers.
  • And many more.

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities, and cultures - I am me, we are H&B.

#LI-JK2 #LI-Hybrid



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