Employee Relations Specialist

5 days ago


Nuneaton, Warwickshire, United Kingdom Holland and Barrett Full time
Job Description

The ER Advisor role sits within our HR Operations team, where you will provide a full ER case management service, giving first-line advice on informal and formal cases, while offering guidance and support to all colleagues in line with the Company Policy and up-to-date employment legislation.

Key Responsibilities
  • Partner with the business to deliver a high-quality, pro-active and SLA-compliant case management offer on ER issues, ensuring the approach remains consistent across the business.
  • Oversee the day-to-day management of ER tickets to ensure tasks are completed within agreed SLAs.
  • Provide a positive and proactive approach to dealing with employment matters, helping to build the reputation of the People Services function and relationships across all areas of the business.
  • Maintain accurate records of ER cases across relevant systems to allow data and trend analysis to be conducted across business areas.
  • Provide the business with pragmatic and commercial-based options while considering legal risks.
  • Liaise with various stakeholders both internally and externally, including line managers, ACAS, employee representatives, and solicitors, about ongoing cases.
  • Produce accurate and well-written communications, including invite and outcome letters.
  • Support the delivery of ER training across the business to upskill line managers.
  • Keep up-to-date with current and future employment legislation, adapt where needed, and communicate updates where needed.
  • Create and review new policies and templates in line with employment legislation.

This role operates under a hybrid model, with 2-3 days a week on-site, supporting flexibility and productivity.

Person Specification
  • Previous experience in a HR role, with a good level of experience and understanding of ER.
  • CIPD qualified to a minimum of level 3.
  • Experience of managing a high volume of case management.
  • Excellent stakeholder management experience.
  • Proficient in MS Office programs.
  • Knowledge of ROI employment legislation would be advantageous.

Our benefits package includes a range of perks, including health and wellbeing initiatives, exclusive discounts, and pension contributions.

We're passionate about creating a diverse and inclusive workplace, where every colleague can thrive.



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