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Employee Relations Specialist
1 month ago
The ER Advisor role sits within our HR Operations team, where you will provide a full ER case management service, giving first-line advice on informal and formal cases, while offering guidance and support to all colleagues in line with the Company Policy and up-to-date employment legislation.
Key Responsibilities- Partner with the business to deliver a high-quality, pro-active and SLA-compliant case management offer on ER issues, ensuring the approach remains consistent across the business.
- Oversee the day-to-day management of ER tickets to ensure tasks are completed within agreed SLAs.
- Provide a positive and proactive approach to dealing with employment matters, helping to build the reputation of the People Services function and relationships across all areas of the business.
- Maintain accurate records of ER cases across relevant systems to allow data and trend analysis to be conducted across business areas.
- Provide the business with pragmatic and commercial-based options while considering legal risks.
- Liaise with various stakeholders both internally and externally, including line managers, ACAS, employee representatives, and solicitors, about ongoing cases.
- Produce accurate and well-written communications, including invite and outcome letters.
- Support the delivery of ER training across the business to upskill line managers.
- Keep up-to-date with current and future employment legislation, adapt where needed, and communicate updates where needed.
- Create and review new policies and templates in line with employment legislation.
This role operates under a hybrid model, with 2-3 days a week on-site, supporting flexibility and productivity.
Person Specification- Previous experience in a HR role, with a good level of experience and understanding of ER.
- CIPD qualified to a minimum of level 3.
- Experience of managing a high volume of case management.
- Excellent stakeholder management experience.
- Proficient in MS Office programs.
- Knowledge of ROI employment legislation would be advantageous.
Our benefits package includes a range of perks, including health and wellbeing initiatives, exclusive discounts, and pension contributions.
We're passionate about creating a diverse and inclusive workplace, where every colleague can thrive.
