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Product Administrator

2 months ago

South Cerney, Gloucestershire, United Kingdom Infinigate UK & Ireland Full time
About the Role

We are seeking an ambitious and proactive administrator to join our Product Management team in a dynamic and fast-paced environment. As a key member of our team, you will play a pivotal role in supporting our partners and account managers with the administration of Juniper Networks channel processes.

Key Responsibilities
  • Provide end-to-end management of all deal registration and price support requests.
  • Report and progress on all outstanding deal registration and price support requests.
  • Ensure that our CRM opportunities and quotations are updated with DRF reference numbers.
  • Work with Juniper Product Management & Engineering to qualify and submit working Juniper solutions.
  • Assist in the management of CRM and other internal sales tools to ensure they are up to date and accurate.
  • Work with Product Management to ensure that all Juniper opportunities are up to date.
  • Collaborate with purchasing and logistics departments to ensure the best possible customer and vendor experience.
  • Assist Product Management with sales commercial acceleration days.
  • Build relationships with key partners to understand their processes.
  • Assist Infinigate AM's & Partners with Juniper customer queries and help resolve any issues.
  • Assist Infinigate AM's and Partners with Juniper support & JTAC cases.
  • Work with Juniper Channel Support to resolve partner VAR ID & portal access issues.
  • Assist Infinigate purchasing with DRF/pricing issues.
  • Manage pre-order submissions with purchasing.
  • Work with Infinigate operations teams on part code setups.
Requirements
  • Ability to work on own initiative and work as part of a team.
  • Ability to work under pressure.
  • Ability to always remain highly organised.
  • Motivated and enthusiastic.
  • Able to demonstrate consistent accurate work.
  • Maintain a professional and polite disposition at all times.
Benefits
  • Up to £28,000 salary per annum.
  • 25 days annual leave rising to 28 days with length of service plus bank holidays.
  • Day off on your birthday.
  • Life assurance of 4 x basic salary and group income protection from start date.
  • 5% employer matched pension contributions after 3 months service.
  • Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
  • Hybrid working arrangements and standard office working hours are 9am – 5.30pm.
  • Employee assistance programme for practical and emotional support.
  • Free parking and complimentary refreshments onsite.