Travel Manager

3 weeks ago

Chichester, West Sussex, United Kingdom Hays Travel Full time

Job Title: Assistant Manager

Job Summary:

We are seeking an experienced Assistant Manager to join our successful teams in our branches. As a key member of our management team, you will assist the Branch Manager in coaching and developing a team of consultants, ensuring that the company's high standards are maintained.

Key Responsibilities:

  • Maximise sales and assist the Branch Manager in ensuring the overall profitability of the branch.
  • Assist with the effective day-to-day operation of the retail branch and foreign exchange bureau.
  • Assist with the supervision, coaching, and development of branch staff.
  • Identify and meet customers' needs by providing exceptional customer service at all times.
  • Participate in promotional events and activities to increase exposure of the branch.
  • Use social media to promote offers, generate customer engagement, and sales leads.
  • Lead by example in achieving individual sales targets and objectives.
  • Assist and support the Branch Manager to achieve maximum staff productivity while ensuring staff motivation is maintained.
  • Ensure that excellent customer service experience is provided at all times.
  • Attend managers' meetings, conferences, and other promotional events as required.
  • Effectively perform administrative duties.
  • Undertake any other duties that may fall into the job criteria.
  • Conform with all company policies and procedures, including health and safety.
  • Treat all employees, customers, and suppliers with dignity and respect.

Competencies:

  • Ability to coach, develop, and motivate a team.
  • Ability to work towards individual and team sales targets.
  • Excellent communication and customer service experience.
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics.
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business.
  • Ability to assist with the development of employees to maximise job satisfaction and performance.
  • Competent IT skills.

Experience:

  • At least 2 years' experience as a Travel Consultant.
  • A proven sales record.
  • Passionate about travel and tourism.
  • Excellent travel product knowledge with a good working knowledge of tour operator systems.
  • Good sales and presentation skills.
  • Customer-focused.
  • Problem-solving.
  • Good leadership skills and experience of working within a supervisory role.
  • Good organisational and time-management skills.
  • Excellent communication skills.
  • A recognised travel qualification (desirable).

About Us:

Hays Travel is a leading travel company with a strong presence in the UK. We are committed to providing exceptional customer service and offering a wide range of travel products and services.

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