ICT Support Specialist
3 weeks ago
We are seeking a highly motivated and customer-focused ICT Service Desk Officer to join our dedicated ICT Team. The successful candidate will be responsible for providing first-level support to users, answering ICT support desk calls, and delivering exceptional customer service.
Key Responsibilities:
- Respond to ICT support desk calls and provide timely and effective solutions to users.
- Provide first-level support to users, escalating complex issues to senior technicians as necessary.
- Collaborate with the ICT Team to resolve technical issues and improve service delivery.
- Develop and maintain a thorough understanding of ICT systems and services to provide informed support.
Requirements:
- Education to A-Level standard.
- Experience supporting users in an ICT environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A supportive and collaborative team environment.
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