Service Delivery and Improvement Manager

4 days ago


Glasgow, Glasgow City, United Kingdom McQueens Dairies Full time
Responsibilities

As a Service Delivery and Improvement Manager, you will be responsible for ensuring that our customer service team delivers exceptional experiences to our customers. This includes:

  • Leading a team of customer service advisors to achieve excellent customer satisfaction ratings.
  • Identifying areas for improvement and implementing strategies to enhance customer experience.
  • Developing and implementing training programs to enhance team performance.
  • Analyzing and reporting on team performance, identifying areas for improvement.

This role comes with an estimated salary range of £25,064 - £30,000 per annum, plus a bonus scheme based on performance.



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