Data Analyst
6 days ago
The Junior Real Time Analyst is a key member of our team, responsible for monitoring and adjusting call allocations in real-time to ensure optimal staffing levels. This role involves working closely with operations and remote centers to manage downtime and telephony issues.
About the Role:
We are seeking an analytical thinker with excellent MS Office application skills, particularly in Excel and Access. The ideal candidate will have experience with load balancing and blending of call center resources, as well as a commercial focus and business acumen.
Responsibilities:
- Conduct real-time monitoring of queues and skill sets, identifying intra-day trends.
- Work with Operations and Remote Centers to manage and resolve downtime and telephony issues.
- Make adjustments to call, email, and chat allocations driven by real-time trends.
- Monitor agents for schedule adherence and notify support personnel to resolve issues.
- Allocate resources to alternative tasks during low call volume.
- Execute reporting packages for agents and teams to analyze performance metrics.
Requirements:
- Basic to Intermediate level of Excel experience.
- Basic understanding of analytics.
- Flexible thinker who adapts to changes in arrival volumes.
Estimated Salary: $60,000 - $80,000 per year.
-
Data Analyst
2 weeks ago
Oxford, Oxfordshire, United Kingdom University of Oxford Full timeJob Title: Data AnalystLocation: Oxford, UKThe University of Oxford is seeking a highly skilled Data Analyst to join the Law Faculty. As a Data Analyst, you will play a key role in transforming and accelerating the university's ambition to ensure that students can fulfill their academic potential.You will work closely with various teams, including Access &...
-
Data Analyst
2 weeks ago
Oxford, Oxfordshire, United Kingdom Elsevier Full timeAbout the RoleWe are seeking a skilled Data Analyst to support the modernization of our data systems and create new systems to accommodate growing product lines.The successful candidate will have experience with data analysis, including PostgreSQL and SQL, as well as proficiency in Python and AWS data warehousing.You will be responsible for building...
-
Data Analyst
3 days ago
Oxford, Oxfordshire, United Kingdom UNIVERSITY OF OXFORD Full timeJob DescriptionWe are seeking a talented Data Analyst to join our team in the University Development Office. As a key member of the Data and Migrations Team, you will play a crucial role in ensuring the quality of data held in the DARS database.Reporting to the DARS Data & Migrations Team Lead, your responsibilities will include assisting with important...
-
Clinical Data Analyst
2 weeks ago
Oxford, Oxfordshire, United Kingdom Alimentiv Inc Full timeJob Overview:We are seeking a highly skilled Clinical Data Analyst to join our team at Alimentiv Inc. As a Clinical Data Analyst, you will play a critical role in the success of our clinical research studies. Your primary responsibility will be to perform centralized monitoring activities for Phase I-IV clinical research and/or non-interventional studies...
-
Data Analyst Professional
2 weeks ago
Oxford, Oxfordshire, United Kingdom Proactive Appointments Limited Full timeJob SummaryWe are seeking an experienced Data Analyst to join our team at Proactive Appointments Limited. This is a permanent, on-site role with occasional remote working opportunities.As a Data Analyst, you will work closely with the Model and Service Strategy Stream Leads, Master Data Lead, and business specialists to create and maintain business metrics,...
-
Data Analyst Specialist
3 days ago
Oxford, Oxfordshire, United Kingdom Bethnal Full timeBethnal is urgently looking for an experienced Data Analyst to join their team on a permanent basis.The successful candidate will work together with the Model and Service Strategy Stream Leads, Master Data Lead, and business specialists to create and maintain business metrics, facilitate data analytics, and communicate business insights.Key...
-
Senior Data Analyst
1 week ago
Oxford, Oxfordshire, United Kingdom Immunocore Full time**Job Title:** Senior Data Analyst**About the Role:Immunocore is a pioneering company that has developed a highly innovative soluble TCR platform. We are seeking an experienced Senior Data Analyst to join our team in Oxford, UK.The successful candidate will have a strong background in data analysis and interpretation, with experience in developing and...
-
Senior Quantitative Analyst
1 month ago
Oxford, Oxfordshire, United Kingdom Aspire Data Recruitment Full timeOxford-based consultancy seeks a skilled mathematician to deploy mathematical modelling and applied statistics expertise. This is a business at the forefront of industrial and business applications of mathematics, with key client relationships in performance engineering, algorithm design, risk modelling, optimisation and data analytics.As a Senior...
-
Data Analyst Expert
3 days ago
Oxford, Oxfordshire, United Kingdom Proactive Appointments Full timeWe are Proactive Appointments, a leading recruitment agency, and we are urgently looking for an experienced Data Analyst to join our team on a permanent basis. The successful candidate will be responsible for creating and maintaining business metrics, facilitating data analytics, and communicating business insights.Key Responsibilities:Utilizing various data...
-
Data Analyst Apprenticeship
3 days ago
Oxford, Oxfordshire, United Kingdom Laing O'Rourke Full timeJob Description:We are seeking a motivated and enthusiastic individual to join our team as a Data Analyst Apprentice. This is an exciting opportunity to develop your skills in sustainability, carbon management, and data science.As a Data Analyst Apprentice, you will be part of the Sustainability Function, supporting the Whole Life Carbon team. You will work...
-
MINI Data Insights Analyst
4 weeks ago
Oxford, Oxfordshire, United Kingdom Bayerische Motoren Werke Aktiengesellschaft Full timeMINI Data Insights AnalystAs a MINI Data Insights Analyst at Plant Oxford, you will play a vital role in shaping the future of automotive innovation. The industry's shift towards electronic and software-driven solutions creates a demand for creative freedom and lateral thinking.In this position, you will support the Assembly Data Strategy by assisting with...
-
Data Insights Analyst
1 month ago
Oxford, Oxfordshire, United Kingdom Proactive Appointments Limited Full timeWe are looking for a talented Data Analyst to work together with our team to create and maintain business metrics. This involves facilitating data analytics and communicating business insights to key stakeholders.The ideal candidate will have experience with data mining and analysis, as well as proficiency in using various data tools, including SAP Model....
-
Data Analyst Lead
2 weeks ago
Oxford, Oxfordshire, United Kingdom Nielseniq Full timeAbout the Role: As a Data Analyst Lead at NielsenIQ, you will be responsible for leading the development and implementation of data-driven solutions for our FMCG clients. You will work closely with cross-functional teams to identify business opportunities and develop strategies to drive growth. Your key responsibilities will include:Developing and...
-
Senior Games Data Analyst
1 week ago
Oxford, Oxfordshire, United Kingdom Harnham Full timeSenior Games Data AnalystWe are seeking a highly skilled Senior Games Data Analyst to join our team at Harnham. This is an exciting opportunity to work with a bespoke games studio on a key hire.As a Senior Games Data Analyst, you will be responsible for analysing game performance, performing deep dive analysis to improve user experience and providing...
-
Senior Game Data Analyst
1 week ago
Oxford, Oxfordshire, United Kingdom Harnham Full timeSenior Game Data AnalystUp to £60,000 + 50% bonus per annum.Harnham is working with a leading games studio based in Oxford. We are seeking an experienced Senior Game Data Analyst to join their team.The successful candidate will be responsible for:Designing and implementing data visualisations to monitor key game metrics;Analysing game performance...
-
Data Analyst Accountant
1 week ago
Oxford, Oxfordshire, United Kingdom Focus Resourcing Group Full timeWe are currently looking for a Data Analyst Accountant to join our team at Focus Resourcing Group. This role offers an exciting opportunity to work with a highly successful accountancy practice.The ideal candidate will have good financial modelling and data interpretation skills, as well as a passion for working with businesses.This role involves working...
-
Environmental Data Analyst
3 days ago
Oxford, Oxfordshire, United Kingdom Oxfordshire County Council Full timeOxfordshire County Council is seeking an Environmental Data Analyst to join our team. As a key member of our biodiversity data management team, you will play a crucial role in collecting, validating, and managing species, sites, and habitats data.The successful candidate will have extensive experience working with ecological and geospatial data, as well as...
-
Data Analyst
1 month ago
Oxford, Oxfordshire, United Kingdom Harnham Full timeUp to £60,000 + 50% bonus is offered for this Senior Games Analyst role at Harnham, a bespoke games studio in Oxford. The position involves analysing game performance and providing actionable insights to enhance user experience.The key responsibilities include:Create and maintain queries and visualisations to monitor key metrics of the gamesAnalyse game...
-
Quantitative Data Analyst
3 days ago
Oxford, Oxfordshire, United Kingdom Aurora Energy Research Full timeAurora Energy Research is a leading provider of data-driven intelligence to fuel strategic decisions in the global energy transformation. As a Quantitative Data Analyst, you will investigate and implement new data science solutions to help our customers work more efficiently with complex data and knowledge.Key Responsibilities:Analyse new use cases and...
-
Financial Data Analyst
1 week ago
Oxford, Oxfordshire, United Kingdom Pro Talent Full timeJob Title: Financial Data AnalystAbout Pro Talent:Pro Talent is a Top 100 independent accountancy practice with offices in Oxford and London, focused on innovation and technology. We help clients make informed decisions by providing expert financial advice and services.Job Summary:We are seeking an experienced Financial Data Analyst to join our team. In this...