Operations Supervisor

3 weeks ago


Cardiff, Cardiff, United Kingdom Accor Full time

Operations Manager Job Summary

The Operations Manager plays a crucial role in ensuring the smooth operation of our hotel. Reporting directly to the General Manager, you will act on their behalf in their absence and be responsible for the entire operation, including Food and Beverage, Rooms, Guest Experience, and Sales and Marketing.

Your primary focus will be to enforce standards and guarantee a consistently high-quality guest experience. You will coordinate all aspects of the operation to ensure each outlet functions at an optimal level in key areas, including service, revenue generation, and cost management.

  • Leadership & Reporting
  • Comprehensive Operational Oversight
  • Quality Assurance
  • Coordination & Optimization
  • Culture & Development
  • Talent Management

Key Responsibilities Include:

  • Carry out Duty Management shifts accordingly DM ROTA and business needs
  • Liaise with the hotel's various departments on customer requests
  • Build customer loyalty to ensure repeat business
  • Additional tasks given by Reporting Manager

Requirements

  • Leadership Skills
  • Customer Service
  • Problem-Solving
  • Communication Skills
  • Financial Acumen
  • Operational Knowledge
  • Technical Skills
  • Adaptability
  • Cultural Competence
  • Right to work in UK

Benefits

  • Delightful meals while on duty
  • Provided uniform
  • Cycle to Work Scheme
  • Eye Care Voucher
  • Extra holidays every year
  • Pension Scheme
  • Exclusive discount for Merlin Entertainment
  • Birthday Bonanza
  • Accor Dining Experience
  • Seize development opportunities through Accor Academy
  • Prioritize your well-being with VIVUP

Information on the processing of personal data

When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires.

Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy



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