Logistics Supervisor and Operations Coordinator

4 weeks ago


Cardiff, Cardiff, United Kingdom MBLogistics group Full time

Position Overview:

We are seeking a skilled and organized Logistics Supervisor and Operations Coordinator to oversee daily operations and lead a team at MBLogistics group. In this dual-role position, you will be responsible for ensuring the smooth execution of delivery routes and providing exceptional customer service.

Key Responsibilities:

  • Supervisory Duties:
    • Lead, train, and mentor team members to achieve performance goals and maintain a high level of customer satisfaction.
    • Ensure adherence to company policies and procedures, promoting a culture of excellence and efficiency.
    • Conduct regular team meetings to communicate updates, gather feedback, and foster a collaborative work environment.
  • Delivery Responsibilities:
    • Identify delivery routes at risk of failing and personally complete those routes to ensure timely delivery and maintain customer trust.
    • Coordinate with team members to resolve issues and maintain efficient delivery operations, prioritizing customer satisfaction and loyalty.

Requirements:

  • Driver's License: Must possess a valid driver's license with a clean driving record.
  • Availability: Flexibility to work various shifts, including evenings and weekends, as needed.
  • Physical Fitness: Ability to lift and carry packages and navigate various delivery environments.
  • Technology Proficiency: Comfortable using delivery and logistics software, as well as mobile devices for route navigation and communication.
  • Problem-Solving Skills: Strong ability to assess situations and implement effective solutions quickly.
  • Customer Service Orientation: Commitment to providing excellent service and resolving customer issues effectively.
  • Team Leadership: Ability to motivate and support team members in a fast-paced environment.


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