Logistics Supervisor and Operations Coordinator
4 weeks ago
Position Overview:
We are seeking a skilled and organized Logistics Supervisor and Operations Coordinator to oversee daily operations and lead a team at MBLogistics group. In this dual-role position, you will be responsible for ensuring the smooth execution of delivery routes and providing exceptional customer service.
Key Responsibilities:
- Supervisory Duties:
- Lead, train, and mentor team members to achieve performance goals and maintain a high level of customer satisfaction.
- Ensure adherence to company policies and procedures, promoting a culture of excellence and efficiency.
- Conduct regular team meetings to communicate updates, gather feedback, and foster a collaborative work environment.
- Delivery Responsibilities:
- Identify delivery routes at risk of failing and personally complete those routes to ensure timely delivery and maintain customer trust.
- Coordinate with team members to resolve issues and maintain efficient delivery operations, prioritizing customer satisfaction and loyalty.
Requirements:
- Driver's License: Must possess a valid driver's license with a clean driving record.
- Availability: Flexibility to work various shifts, including evenings and weekends, as needed.
- Physical Fitness: Ability to lift and carry packages and navigate various delivery environments.
- Technology Proficiency: Comfortable using delivery and logistics software, as well as mobile devices for route navigation and communication.
- Problem-Solving Skills: Strong ability to assess situations and implement effective solutions quickly.
- Customer Service Orientation: Commitment to providing excellent service and resolving customer issues effectively.
- Team Leadership: Ability to motivate and support team members in a fast-paced environment.
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