Operational Excellence Director
6 days ago
We are a leading retailer committed to serving customers, communities, and the planet. Our vision is to become every customer's favourite way to shop.
Job SummaryWe are seeking an experienced Area Shop Manager to join our team. As a key member of our leadership team, you will be responsible for driving trade activity, growing sales, and maximising profit in your store.
ResponsibilitiesYou will be responsible for:
- Coaching and developing your team to deliver exceptional customer service and drive business results.
- Leading by example, demonstrating a natural and welcoming demeanor with customers, and building strong relationships.
- Awareness of competitors and proactive approach to building and delivering new initiatives to improve the store for customers.
To succeed in this role, you will need:
- Strong leadership and coaching skills, with experience in managing a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
- A clear understanding of retail operations and a passion for delivering excellent customer service.
We offer a competitive salary of £45,000 - £60,000 per annum, plus benefits including:
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
- 10% off and 15% at pay day weekends – save up to £3,000 a year with your Colleague Clubcard.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7%.
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