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Retail Operations Director

1 month ago

Gillingham, Kent, United Kingdom Haribo UK Full time
About Us

Welcome to HARIBO UK, a leading manufacturer of sugar confectionery products. We are passionate about bringing happiness to kids and grown-ups alike, and we are looking for talented individuals to join our team.


Job Overview

We are seeking a skilled Retail Store Manager to lead our new retail store at Bluewater Shopping Centre in Dartford. As a key member of our retail team, you will be responsible for delivering excellent customer service, driving sales, and ensuring the highest standards of retail excellence.


Salary and Benefits

The successful candidate can expect a competitive salary of up to £36,000, depending on experience, as well as a range of benefits including 28 days' holiday, life insurance, private medical insurance, and an annual bonus scheme.


Key Responsibilities
  • Drive customer service excellence instore, embodying the HARIBO Standards of Customer Service
  • Deliver the HARIBO Standards of retail excellence, ensuring a world-class shopping experience for customers
  • Comply with company standards in health and safety, food safety, and stock management
  • Lead and manage a high-performing team, identifying training needs and developing plans for support
  • Measure and report against customer and retail KPIs, working closely with colleagues across the business

Requirements and Qualifications

To succeed in this role, you will need:

  • Proven experience in a retail leadership position, with a track record of delivering sales growth and excellent customer service
  • Strong interpersonal skills, with the ability to work effectively with colleagues and stakeholders at all levels
  • Excellent communication and problem-solving skills, with the ability to adapt to changing situations
  • A passion for delivering exceptional customer experiences, with a focus on meeting and exceeding customer needs

What We Offer

In return for your hard work and dedication, we offer a supportive and dynamic induction period, as well as opportunities for professional development and career advancement within our fast-paced and exciting retail environment.