Cyber Security Technical Support Specialist
2 weeks ago
We are seeking a highly skilled and motivated Cyber Security Technical Support Engineer to join our Customer Support team at our Cambridge Headquarters. As a key member of our team, you will play a critical role in providing exceptional support to our customers, ensuring their deployments are running smoothly and efficiently.
Key Responsibilities:
- Respond to customer requests for support raised in the Darktrace Customer Portal
- Explain features of our software and help customers get the most out of the platform
- Ensure customers' deployments are running smoothly and efficiently
- Liaise between the development team and customers when issues arise
- Support the Cyber Technology Specialist team with technical aspects of deployments
Candidate Requirements:
- Proven ability to work with data and analytical tools
- Excellent interpersonal and communication skills, both verbal and written
- An understanding of general networking and cyber security technologies is desirable but not essential
- Experience of support and incident response procedures and practices is an advantage
- Tenacious, driven, and ambitious
What We Offer:
- Performance-related bonus
- BUPA family healthcare
- Life insurance at 4x base salary
- Pension contribution
- Other benefits include employee assistance programme, matched charitable giving, and employee recognition scheme, and free lunch on Fridays
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