Cyber Security Technical Support Specialist

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom Darktrace Ltd Full time
About the Role

We are seeking a highly skilled and motivated Cyber Security Technical Support Engineer to join our Customer Support team at our Cambridge Headquarters. As a key member of our team, you will play a critical role in providing exceptional support to our customers, ensuring their deployments are running smoothly and efficiently.

Key Responsibilities:

  • Respond to customer requests for support raised in the Darktrace Customer Portal
  • Explain features of our software and help customers get the most out of the platform
  • Ensure customers' deployments are running smoothly and efficiently
  • Liaise between the development team and customers when issues arise
  • Support the Cyber Technology Specialist team with technical aspects of deployments

Candidate Requirements:

  • Proven ability to work with data and analytical tools
  • Excellent interpersonal and communication skills, both verbal and written
  • An understanding of general networking and cyber security technologies is desirable but not essential
  • Experience of support and incident response procedures and practices is an advantage
  • Tenacious, driven, and ambitious

What We Offer:

  • Performance-related bonus
  • BUPA family healthcare
  • Life insurance at 4x base salary
  • Pension contribution
  • Other benefits include employee assistance programme, matched charitable giving, and employee recognition scheme, and free lunch on Fridays

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