Senior IT Service Management Specialist
3 weeks ago
Dabster
IT Incident Manager
At Dabster, we are seeking an experienced IT Incident Manager to join our team. As an IT Incident Manager, you will play a critical role in ensuring the smooth operation of our IT services by resolving incidents efficiently and effectively.
Job Description:
The successful candidate will be responsible for managing IT incidents, from initial reporting to resolution, and ensuring that all necessary steps are taken to prevent similar incidents from occurring in the future. This includes conducting root cause analyses, implementing corrective actions, and collaborating with internal stakeholders to resolve issues.
Key Responsibilities:
- Manage IT incidents from initial reporting to resolution
- Conduct root cause analyses to identify the underlying causes of incidents
- Implement corrective actions to prevent similar incidents from occurring in the future
- Collaborate with internal stakeholders to resolve issues
- Maintain accurate and up-to-date records of incident management activities
- Develop and implement procedures for incident management to ensure consistency and efficiency
Requirements:
To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work under pressure in a fast-paced environment. You should also have experience in IT service management, preferably in a leadership role, and be familiar with industry-standard tools and processes.
Desirable Skills and Qualifications:
- ITIL Foundation certification or higher
- Experience in IT service management, preferably in a leadership role
- Familiarity with industry-standard tools and processes
- Excellent communication and interpersonal skills
- Ability to work under pressure in a fast-paced environment
Salary: £65,000 - £80,000 per annum, depending on experience
Benefits:
- Competitive salary and benefits package
- Opportunities for career development and growth
- Collaborative and supportive work environment
- Flexible working arrangements
Contact Information:
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