Patient Experience Support Officer

3 days ago


Derby, Derby, United Kingdom DHU Healthcare Full time

Job Introduction: DHU Healthcare is seeking a motivated and detail-oriented Patient Experience Support Officer to join our team. As a key member of our Patient Experience Support Team, you will play a vital role in guiding and supporting teams across the organisation to involve patients effectively in the planning and shaping of their services.

Key Responsibilities:

  1. Support the Patient Involvement and Experience Manager and Patient Involvement and Experience Officer in delivering DHU's strategy around patient engagement and experience.
  2. Support the Patient Involvement and Experience Manager with any public engagement and involvement activities as directed.
  3. Support the Patient Involvement and Experience Officer with any public involvement in DHU's Observe and Act assessments and quality walkarounds.
  4. Analyse patient feedback and insight data and support with the production of reports.
  5. Support with the management of the Patient Engagement and Experience Team inbox, ensuring all e-mails are responded to courteously and in a timely way or escalated as required.

Requirements:

  • Educated to GCSE or equivalent.
  • ECDL/CLAIT/Technical Certificate or equivalent.
  • Strong administrative background – 5+ years' experience.
  • Good working knowledge of Microsoft Office i.e., Word, Excel, Publisher, PowerPoint, and Outlook.

What DHU Healthcare Offers:

  • A diverse and inclusive work environment.
  • A range of working patterns to suit your work-life balance.
  • Generous annual leave entitlement.
  • Employee benefits, including a Health Cash Plan, access to the DHU Hub, and an NHS Pension Scheme.


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