Patient Experience Support Officer
3 days ago
Job Introduction: DHU Healthcare is seeking a motivated and detail-oriented Patient Experience Support Officer to join our team. As a key member of our Patient Experience Support Team, you will play a vital role in guiding and supporting teams across the organisation to involve patients effectively in the planning and shaping of their services.
Key Responsibilities:
- Support the Patient Involvement and Experience Manager and Patient Involvement and Experience Officer in delivering DHU's strategy around patient engagement and experience.
- Support the Patient Involvement and Experience Manager with any public engagement and involvement activities as directed.
- Support the Patient Involvement and Experience Officer with any public involvement in DHU's Observe and Act assessments and quality walkarounds.
- Analyse patient feedback and insight data and support with the production of reports.
- Support with the management of the Patient Engagement and Experience Team inbox, ensuring all e-mails are responded to courteously and in a timely way or escalated as required.
Requirements:
- Educated to GCSE or equivalent.
- ECDL/CLAIT/Technical Certificate or equivalent.
- Strong administrative background – 5+ years' experience.
- Good working knowledge of Microsoft Office i.e., Word, Excel, Publisher, PowerPoint, and Outlook.
What DHU Healthcare Offers:
- A diverse and inclusive work environment.
- A range of working patterns to suit your work-life balance.
- Generous annual leave entitlement.
- Employee benefits, including a Health Cash Plan, access to the DHU Hub, and an NHS Pension Scheme.
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