Beauty Customer Service Specialist

1 week ago


Reading, Reading, United Kingdom Healthxchange Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Executive in the beauty industry. As a key member of our customer service department, you will play a crucial role in shaping the initial experience of new customers and providing excellent support with product queries.

The ideal candidate will have a passion for delivering great customer service, a keen interest in beauty and skincare, and excellent communication skills. You will be responsible for creating a positive and lasting first impression by providing exceptional support with product inquiries, both pre- and post-sale.

In this role, you will work closely with internal stakeholders to investigate and resolve customer queries, while balancing the commercial needs of the business. You will also act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism.

To be successful in this position, you will need to be self-motivated, able to work under minimal supervision, and have excellent time management capabilities. You will also need to be flexible and adaptable, with a reliable and punctual attitude.

The salary for this role is approximately £25,000 - £30,000 per annum, depending on experience, plus annual performance bonus and benefits package.

This is an exciting opportunity for someone passionate about beauty and skincare to join a dynamic and innovative company that is committed to creating a diverse and inclusive work environment.



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