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Office Estimating Coordinator

2 months ago

Consett, Durham, United Kingdom Authentix Full time
Job Summary

The Operations Coordinator plays a critical role in the organization by working within the administrative team to process sales quotations, customer sales orders, supplier purchase orders, and other general office administration duties as required. This role will be supported by other members of the administration and management team.

Key Responsibilities
  • Manage incoming calls and provide assistance with customer queries and internal communication.
  • Track secure deliveries and record proof of delivery.
  • Assist with the secure sign-in of visitors and contractors in line with procedures.
  • Estimate jobs using Tharstern's system for customers.
  • Process orders for customers, including generating dockets and artwork bags.
  • Manage SAP sales orders and projects for customers and internal projects.
  • Process customer call-offs using both SAP and Tharstern's.
  • Coordinate international dispatches - organized using Interglobal/UPS/Royal Mail and all relevant paperwork, including commercial invoices.
  • Liaise with production managers for required reporting on order/dispatch status.
  • Generate ISF numbers and conduct daily checks of the Blockchain Portal.
  • Prepare Chamber of Commerce paperwork for dispatches.
  • Frank mail.
  • Perform general office duties, such as filing and destruction of old dockets.
Requirements
  • Customer-focused with strong customer service skills.
  • Flexible and dedicated.
  • Strong team working skills.
  • Experience working as an office administrator.
  • Excellent communication and listening skills.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • NVQ Level 3 in Business Administration or equivalent.
  • Desirable experience with SAP.
  • Essential experience in producing quotes.
  • Ability to prioritize a busy workload.