Service Centre Agent
2 weeks ago
Elogs aims to empower organisations with innovative electronic logging solutions, enhancing compliance and productivity.
This role offers a unique opportunity to provide exceptional customer service, resolve complex issues, and build strong relationships with residential and commercial property clients. As a key member of the team, you will contribute to delivering outstanding customer experiences while maintaining a high level of professionalism.
The dedicated nights team works 24/7, ensuring seamless support for clients across the UK. Shifts are divided into Early's and Lates, with at least one weekend day required.
Key Responsibilities:
- Develop and maintain effective relationships with clients
- Manage issue logs and quote requests in the internal system
- Communicate progress and updates to clients
- Address client queries and concerns
- Support colleagues and contribute to team success
- Deliver exceptional customer experiences
- Resolve complex problems and improve processes
- Meet Service Centre KPI's and performance targets
Requirements:
- Proven experience in customer-facing roles
- Exceptional communication and interpersonal skills
- Ability to work in a dynamic environment with high pressure
- Strong organisational and time management skills
- Analytical thinking and problem-solving skills
- Calm under pressure and ability to multitask
- Proficient computer skills and software proficiency
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Flexible working arrangements and hybrid model
- Support with professional membership costs
- Employee assistance programme and life learning resources
- Relaxed dress code and quarterly charity days
- Onsite parking and gym discounts
Location: St Ives - Office Based
Salary: £23,400 per annum, based on industry standards and location
Working hours: 5 hours per week, including at least one weekend day
Job Type: Full-time
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