Service Centre Agent

2 weeks ago


Peterborough, Peterborough, United Kingdom CV-Library Full time
Compliance and Productivity Expert

Elogs aims to empower organisations with innovative electronic logging solutions, enhancing compliance and productivity.

This role offers a unique opportunity to provide exceptional customer service, resolve complex issues, and build strong relationships with residential and commercial property clients. As a key member of the team, you will contribute to delivering outstanding customer experiences while maintaining a high level of professionalism.

The dedicated nights team works 24/7, ensuring seamless support for clients across the UK. Shifts are divided into Early's and Lates, with at least one weekend day required.

Key Responsibilities:

  • Develop and maintain effective relationships with clients
  • Manage issue logs and quote requests in the internal system
  • Communicate progress and updates to clients
  • Address client queries and concerns
  • Support colleagues and contribute to team success
  • Deliver exceptional customer experiences
  • Resolve complex problems and improve processes
  • Meet Service Centre KPI's and performance targets

Requirements:

  • Proven experience in customer-facing roles
  • Exceptional communication and interpersonal skills
  • Ability to work in a dynamic environment with high pressure
  • Strong organisational and time management skills
  • Analytical thinking and problem-solving skills
  • Calm under pressure and ability to multitask
  • Proficient computer skills and software proficiency

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Flexible working arrangements and hybrid model
  • Support with professional membership costs
  • Employee assistance programme and life learning resources
  • Relaxed dress code and quarterly charity days
  • Onsite parking and gym discounts

Location: St Ives - Office Based

Salary: £23,400 per annum, based on industry standards and location

Working hours: 5 hours per week, including at least one weekend day

Job Type: Full-time



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