Front Desk Professional

6 days ago


Bellshill, North Lanarkshire, United Kingdom Doubletree by Hilton Strathclyde Full time
Hotel Receptionist Job Description

As a Receptionist at Doubletree by Hilton Strathclyde, you will play a vital role in providing exceptional customer service to our guests. Your primary responsibility will be to ensure a seamless check-in and check-out experience, while also maintaining the overall welcoming atmosphere of our hotel.

Key Responsibilities:
  • Front Office Operations: Manage front desk operations, including check-in, check-out, and room assignments.
  • Customer Service: Provide friendly and efficient service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Team Collaboration: Work closely with other departments, such as housekeeping and food and beverage, to ensure a smooth and efficient guest experience.
  • Administrative Tasks: Perform administrative duties, such as data entry, filing, and reporting, as required.
Requirements:
  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
  • Customer Focus: Demonstrate a customer-centric approach, with a focus on delivering exceptional service and ensuring guest satisfaction.
  • Team Player: Be a team player, willing to work collaboratively with colleagues to achieve common goals and objectives.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development within the Doubletree by Hilton Strathclyde team.



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