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Service Coordinator

1 month ago

Bellshill, United Kingdom Murray Recruitment Full time
Service Administrator Job Description

Murray Recruitment is seeking a highly organized and detail-oriented Service Administrator to join our client's team in North Lanarkshire. As a key member of the service team, you will be responsible for coordinating and managing all service, installation, and repair jobs for the organization.

Key Responsibilities:
  • System Management:
    • Efficiently log all breakdowns and maintenance requests.
    • Update systems with all service, repair, and installation jobs, including purchase orders and costs.
    • Allocate tasks to engineers based on their skills, availability, and location.
  • Customer Interaction:
    • Handle incoming customer calls, addressing enquiries and resolving issues promptly and professionally.
    • Reschedule follow-up appointments as necessary when parts are received, ensuring minimal disruption to service delivery.
  • Repairs Coordination:
    • Ensure all jobs are completed within the specified time frames, updating information and closing tasks on the system as required.
    • Manage service desk correspondence, prioritizing and responding appropriately.
  • Procurement and Reporting:
    • Provide regular reports to management and clients, highlighting KPIs and service delivery metrics.
  • General Administration:
    • Perform general administrative duties to support smooth business operations.
    • Make basic amendments to RAMs and issue them to clients.
    • Generate and compile electronic paperwork and job reports for clients.
    • Develop and maintain effective working relationships with internal teams and external customers.
    • Update client portals and input ISO accreditation data.
Requirements:
  • Previous experience in a scheduling, helpdesk, or service desk role is essential.
  • Excellent communication skills.
  • Strong organizational abilities with a high level of attention to detail and accuracy.
  • Ability to work to tight deadlines.
  • Proven experience in delivering professional customer service in a fast-paced environment.
  • Enthusiastic, flexible, and able to work effectively within a team.
  • Proficient in MS Outlook, Word, and Excel.
What We Offer:
  • Salary £27,000 - £32,000 depending on experience.
  • Monday to Friday 08:30-16:30.
  • 22 days holiday plus 6 statutory days.
  • Private Medical Cover.
  • Pension Scheme.
  • Free Parking.
  • Fully Office Based.

To apply for this position, please send your CV.