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Client Success Director
1 month ago
The Client Success Director is responsible for overseeing the customer services team, ensuring seamless customer interactions, and driving business growth through strategic decision-making. Key duties will include managing the customer service experience, processing sales orders, collections, and managing third-party haulage suppliers. Training and managing Customer Service Assistants, onboarding and training new employees, establishing customer service policies and procedures, and general office management are also essential tasks for this role.
About Our Expectations
We expect the successful candidate to have a minimum of 3 years' experience in a similar role and possess excellent leadership and communication skills. In return for your expertise, we offer a competitive salary of up to £60,000 per year, depending on location and experience.
