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Concierge Service Representative

1 month ago

Surbiton, Greater London, United Kingdom EMCOR UK Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Concierge. As a key member of our facilities management team, you will be responsible for delivering exceptional service to our clients and ensuring the smooth operation of our facilities.

Key Responsibilities
  • Attend to emergency and urgent works, working collaboratively with the Customer Contact Centre to resolve issues efficiently
  • Report daily activities to the Soft Services Manager and log any out-of-line events or safety concerns
  • Methodically follow up on assigned work orders, update, and close upon completion, providing detailed feedback to the Customer Contact Centre
  • Arrange for daily site inspections to ensure standard of work and schedule adherence
  • Coordinate with other teams to ensure satisfactory completion of all work requests and tasks
  • Source and develop relationships with clients, ensuring minimal disruptions during work
  • Provide laundry collection, post sorting, and secure waste shredding services
  • Reconfigure meeting and conference room furniture and equipment as required
  • Carry out PPM and reactive cleaning tasks as instructed
Requirements
  • Computer literate, able to use PDA's
  • Excellent written and verbal communication skills
  • Good customer service skills
  • Smart and presentable
  • Lively and outgoing
  • Ability to work using own initiative
  • UK Driving Licence is essential for this role
About Us

At EMCOR UK, we revolutionize facilities management by combining our engineering heritage and innovation capability. We prioritize people in everything we do, collaborating closely with our customers to understand all their needs. Our purpose is to create a better world at work.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.