Concierge Service Representative
3 weeks ago
About the Role:
We are seeking a highly organized and customer-focused Concierge to join our team at EMCOR UK. As a Concierge, you will be responsible for delivering a variety of services across our contract, making our customers' lives easier.
Key Responsibilities:
- Attend to emergency/urgent works when contacted and informed by the Customer Contact Centre (Help Desk); working as a team to resolve when appropriate
- Report on the overall activities on a daily basis to the Soft Services Manager
- Report and log with the Customer Contact Centre team any out of line event, safety concern, system or breakdown which cannot be resolved
- Methodically follow up assigned work orders, update and close upon completion of job and provide detailed feedback to the Customer Contact Centre
- Arrange for daily site inspections to ensure standard of work and schedule adherence
- Ensure that the Client or end user endorses, by way of signature on the work order form, approval of the job undertaken
- Coordinate with other teams to ensure the satisfactory completion of all work requests and tasks of multi-trades
- Source, develop and maintain relationship with retrospective customers and clients
- Ensure that clients are subjected to minimum disruptions whilst work is carried out
- Sorting, delivery and collection of post across site as required
- Provide laundry collection service including pick up and drop off
- Provide secure waste shredding service
- Reconfiguring meeting and conference room furniture and equipment as may be required (dedicated buildings only)
- To carry out PPM and reactive cleaning tasks as instructed
- Carry out Go Look See's and Process Confirmations as requested and/or scheduled
About You:
- Computer literate – able to use PDA's
- Good written and verbal communication skills
- Excellent customer service skills
- Smart and presentable
- Lively and outgoing
- Energetic with the desire to succeed
- Ability to work using own initiative
- Innovative
- Good listening skills
- Experience of working in a Total Facilities Management (TFM) environment would be an advantage
- UK Driving Licence is essential for this role
What We Offer:
At EMCOR UK, we prioritize people in everything we do, collaborating closely with our customers to understand all their needs. We offer a range of benefits, including 20 Days Holiday + BH, Overtime Available, Flex Benefits (EMCOR UK discount scheme), and more.
About EMCOR UK:
We revolutionise facilities management by combining our engineering heritage and innovation capability. Our purpose is to create a better world at work, using our unique insight platform, One Data World, to make informed decisions and adapt our services to meet our customers' evolving requirements.
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