Customer Quality Expert

20 hours ago


Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full time
Job Description

Based from Any UK Computacenter Site

You will provide independent quality expertise to review, support and improve current customer service delivery for Technology Sourcing customers and services.

The team will identify and implement improvements in customer service delivery using quality data indicators.

This includes prioritizing and addressing areas for improvement, developing and implementing quality assurance processes, and collaborating with cross-functional teams to drive service excellence.

As a Quality Specialist, you will play a key role in ensuring that our customer service delivery meets the highest standards of quality, efficiency, and effectiveness.

Key Responsibilities:

  • Provide quality expertise to review and improve customer service delivery
  • Identify and implement improvements in customer service delivery using quality data indicators
  • Prioritize and address areas for improvement
  • Develop and implement quality assurance processes
  • Collaborate with cross-functional teams to drive service excellence

Requirements:

  • Strong understanding of quality principles and practices
  • Excellent analytical and problem-solving skills
  • Ability to work collaboratively with cross-functional teams
  • Strong communication and interpersonal skills


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