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Customer Quality Expert
2 months ago
Based from Any UK Computacenter Site
We are seeking a Quality Specialist to provide independent quality expertise to review, support and improve current customer service delivery for Technology Sourcing customers and services.
The successful candidate will identify and implement improvements in customer service delivery using quality data indicators. This includes prioritizing and addressing areas for improvement, developing and implementing quality assurance processes, and collaborating with the team to drive service excellence.
Key Responsibilities:
- Provide quality expertise to review and improve customer service delivery
- Identify and implement improvements in customer service delivery using quality data indicators
- Prioritize and address areas for improvement
- Develop and implement quality assurance processes
- Collaborate with the team to drive service excellence
About Us:
Computacenter (UK) Limited is a leading IT services company that provides a range of services to its customers. We are committed to delivering high-quality services and are seeking a Quality Specialist to join our team.