Customer Service Liaison Specialist

6 days ago


Saint Peters, Kent, United Kingdom Mears Group Full time

Estimated salary: £27,000.

About the Role

We are seeking a dedicated individual to support our customer journey and deliver planned works. The successful candidate will play a crucial role in embedding a customer-focused culture through our Red Thread behaviours and Customer Service Standards.

The key responsibilities include supporting branch activities to ensure the customer experience is central to all operations, managing and recording customer contacts, and providing thorough analysis and reporting.

You will also develop and maintain strong relationships with clients, the local community, and governing bodies, while supporting local bid and mobilisation opportunities.

Excellent communication skills are essential to engage with residents through newsletters, engagement events, and client meetings.

Key Criteria
  • Previous Experience in a Customer-Facing Role
  • Knowledge of Social Housing and Planned Works
  • Good Administrative Skills
  • UK Full Driving Licence

This role is ideal for individuals who want to make a difference in their community and contribute to shaping our customer services.



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